RETURNS AND EXCHANGES
Kindly check product descriptions for dimensions and weight prior to purchase.
We want you to love your POSH pieces! If something isn’t quite right, eligible items can be returned within 14 days of delivery.
For hygiene reasons, earrings and hair accessories cannot be exchanged or returned for change of mind reasons.
Starting a Return
Submit your request through our Return Request Form here Start a return.
You’ll receive a confirmation email and a follow-up within 1–2 business days.
All approved returns must be sent to the POSH by Steff address in Adelaide, South Australia (provided after approval).
Parcels sent without prior approval cannot be processed.
Return Options (Australia & New Zealand)
You may use your own courier or request a prepaid label for a flat fee:
-
A$15 (Australia)
- A$20 (New Zealand)
This amount will be deducted from your refund if you choose the prepaid label.
International Returns (Other Regions)
Customers outside Australia and New Zealand may return items using their own courier.
We recommend a tracked service keep your proof of postage. Customers are responsible for return postage and any customs forms required.
Faulty or Damaged Items
We take great pride in our products and packaging so we certainly hope that you never receive a faulty product from us. In the rare occasion a fault does occur, please get in touch with us using the return form (Start a return) within 48 hours of receiving your item.
Please include your order number and 3 – 4 photos of the faulty item.
If your item is faulty, we will provide you with an option of either a replacement if the item is in stock, store credit if the item has been sold out for the amount you paid for the item or a refund with a pre-paid return label for you.
Unfortunately, we cannot exchange earrings or hair accessories for hygiene reasons.
Refund Processing
- We accept returns for eligible products within 14 days of delivery. Items returned must be in their original sale condition (unworn and unused with all original packaging and labels).
- Shipping costs are non-refundable and we are not in charge of paying duty fees.
- Return postage is the responsibility of the customer unless the item is faulty. All returns must be sent via tracked post to our address.
- Refunds are issued to the original payment method within 3–5 business days after inspection.
- Exchange items ship once the return is approved and stock confirmed.
Need Help?
For shipping or return questions, contact us at hello@poshbysteff.com.au
We’re here to help with tracking, exchange requests, or urgent delivery assistance.
